Who we are

LuigiLovesLuisa.com ensures that the privacy of all its customers visiting this site remains its main priority.

Customers ourselves who browse and shop online, we recognise the importance of privacy and security when visiting and buying from websites.

If you become a member or register with us, purchase an item etc, in certain cases you will be asked to give us the following information: Contact Information (which will usually include your name, address, email, telephone), Financial information (will be asked from you when purchasing an item), Demographic information (i.e age, occupation which in most cases will be optional, helps us monitor our site and make it more suitable to your needs). Any information asked of you from the following: Contact Details, Financial Information or Demographic Information will remain within the company of Luigi Loves Luisa.com and will never be given or sent to any other third parties unless your permission is granted. No information will be given to research or any other marketing source, or third parties except for the standard service: credit card, checks and the delivery of goods to your home.

Our site uses cookies to keep track of your purchase orders, previous orders and track how often you have visited the site. What is a cookie (It is an information device that is stored in your computers hard drive by your web browser, which tracks your movement within websites. This site may contain links to other sites, if you decide to enter another site from Luigi Loves Luisa.com we are not responsible for any content or private policies of any other websites.

If you have any problems, or you require further information please do not hesitate to send us an email or directly call us during are noted working hours. You can find all the necessary contact information under Contact/Inquiries through our website.

Our website address is: https://luigilovesluisa.pixelskit.com.

What personal data we collect and why we collect it

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Payments

We accept Visa, MasterCard and American Express cards via JCC card payment system. Our seamless payment method ensures a smooth and secure process from selecting to ordering your desirable products. Some of your data will be passed to JCC, including information required to process or support the payment, such as the purchase total and billing information.

Contact forms

If you submit a subscription form on our site you will be opting in for us to save your name, email address and other relevant information.

These subscriptions are used to notify you about related content, discounts & other special offers.

You can opt our or unsubscribe at any time in the future by clicking link in the bottom of any email.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We use anonymous cookies to prevent users from seeing the same popup repetitively in an attempt to make our users experience more pleasant while still delivering time sensitive messaging.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We do not share and will never share you Data with anyone else.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Data Stored do not automatically expire.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

• Encryption with SSL Certificates, and hosting security
• Training in data protection
• Taking a Privacy Impact Assessment