SHIPPING AND DELIVERY

As a multi-channel retailer, we appreciate how important it is to get your order delivered to you as soon as possible.

If you can’t wait to get your hands on some fashion we offer a range of options including Cyprus same day (unless order is processed after 12pm), European standard and worldwide delivery.

DELIVERY

CYPRUS STANDARD DELIVERY-Travel Express Courrier pickup service point-FREE

Same Day Delivery when order is placed before 12pm

CLICK AND COLLECT

Up to 2 working days (order by 4pm) to reach preferred shop. Please let us know via email or call your preferred shop location of pickup.

EUROPEAN STANDARD DELIVERY (includes all EU members only)

€20 Flat Rate Delivery with Registered Tracked Cyprus Post.

Please allow 5-18 days for items to reach their destination. For more information please contact us via email at: customerservice@luigilovesluisa.com

Please note that due to the ongoing Covid-19 worldwide crisis, delivery date frames might be affected. Any parcels being delayed,misplaced or not delivered will not be Luigi Loves Luisa company’s fault as we supply a tracked down ref number to our customers. It’s a customers responsibility to keep an eye on the progress of their delivery.We can only track down the parcel for you since it’s left the Cy borders.

REST OF THE WORLD

€30 Flat Rate Delivery with Registered Tracked Cyprus Post.

Please allow 10-21 days for items to reach their destination. For more information please contact us via email at: customerservice@luigilovesluisa.com

Please note that due to the ongoing Covid-19 worldwide crisis, delivery date frames might be affected.Any parcels being delayed,misplaced or not delivered will not be Luigi Loves Luisa company’s fault as we supply a tracked down ref number to our customers. It’s a customers responsibility to keep an eye on the progress of their delivery.We can only track down the parcel for you since it’s left the Cy borders.

Duties & Taxes
All orders are processed as DDU handling service, where order and delivery is paid by buyer. Any taxation or import duties upon the receival of Non-EU countries will be imposed on buyer. Cyprus is part of the EU community therefore any transactions with EU states will have no import duties.

Returns
We offer online and in-store returns service so you can breathe easy when ordering. For more about our Returns Policy click here. When returning items please make sure you send the items to our warehouse address as following:

IOLI INVESTMENTS LIMITED

353, 28th October Street, Olympic Residences, Shop No.1

Luigi Loves Luisa Boutique, 3107

+357 25 761212/ +357 22 766363

Please note that during Sale Period we do not accept returns or refunds. Sale purchases are final! If you wish to return your item, the buyer is responsible for paying returned delivery with DDP terms if outside of EU countries. Any delivery taxation upon the receival of goods to our warehouse will be deducted from your final store credit when receiving your refund store credit.