EU: Belgium,Croatia,France,United Kingdom,Germany,Italy,Iceland,Luxemburg,Netherlands,Denmark,Ireland,Greece,Portugal,Spain,Austria,Finland,Sweden,Czech Repuplic,Estonia,Hungary,Latvia,Lithuania,Malta,Poland,Slovakia,Slovenia,Bulgaria,Romania.

Rest of the world: Albania,Argentina,Aruba,Australia,Azerbaijan,Bahrain,Barbados,Belarus,Bhutan,Bolivia,BosniaHerzegovina,Brazil,Cameroon,Canada,Caiman,Chile,China,Colombia,CostaRica,Cuba,Djibouti,Ecuador,Egypt,Ethiopia,Fyrom,Gambia,Georgia,Ghana,Gibraltar,Hong Kong,India,Indonesia,Iran,Iraq,Israel,Ivory Coast,Japan,Jersey,Jordan,Kazakhstan,Kenya,Kuwait,Kyrgyzstan,Lebanon,Macao,Malaysia,Maldives,Mexico,Moldova,Monaco,Montenegro,Morocco,New Zealand,Nigeria,Oman,Pakistan,Panama,Papua New Guinea,Peru,Qatar,Russia,Saudi Arabia,Senegal,Serbia,Seychelles,Singapore,South Africa,South Korea,SriLanka,Sudan,Swaziland,Taiwan,Tajikistan,Thailand,Ukraine,Turkmenistan,United Arab Emirates,United States,Uzbekistan,Venezuella,Yemen,Zambia,Zimbabue.

Slippery fingers? It’s okay, we know it was a mistake. If you realize your personal details are incorrect, hop to it and send an email to our Customer Care team at : customerservice@luigilovesluisa.com  and don’t forget to include your order number and we will do everything we can to rectify this mistake. Please send us the corrected details within 2 hours of your purchase so we can alter all information. Anything beyond the time frame given cannot guarantee an alteration to your order.

We do not accept cancellations at any time once the order has been paid for and processed since we work on a fast turnover to deliver to you. However, we do exchanges or give credit notes on all products you are unsatisfied with (except sale period time-sale items cannot be returned or store credit refunded). The products must be returned in the condition delivered to you, with all the necessary tags and return label attached on the product.

We want to ensure you always have a safe and seamless experience online at Luigi Loves Luisa, therefore all orders are processed through a highly secure checkout system provided by JCC. We accept transactions through VISA, Mastercard, American Express or cash/card payments upon arrival in our physical shops. We also accept ‘pay on delivery’ terms at courrier service pickup points within Cyprus only.

To make things even easier – we will send you your credit note code (in case of refund request) to your email address so it will never get lost.. Consider this a circle of trust.

We are going green and hope that that this will have a good impact on our circle of life. We offer eco custom packing options and custom made cards upon request. Feel free to send us an email with all details for your special one at: customerservice@luigilovesluisa.com

Please note that delivery outside of the EU and to the above listed countries may be subject to local import taxes, which are buyer’s responsibility where they apply.

Please note Luigi Loves Luisa does not collect or use US sales tax at this time. Your purchase may be subject to local use tax unless it is exempt from taxation. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by Luigi Loves Luisa and pay use tax on those purchases unless exempt under local State law. Any taxation imposed upon the delivery of returned goods in Cyprus will be deducted from your refund store credit after the returned item. Please make sure that you pay in DDP terms when returning goods.