Delivery & Returns

Delivery

We aim to process and ship all orders as quickly as possible.

Order processing

• Orders are usually processed within 1–3 business days after payment confirmation.
  
• During peak periods or holidays, processing times may be slightly longer.

Shipping

• Delivery times depend on your location and the shipping method selected at checkout.
  
• Estimated delivery timeframes will be displayed during checkout.
  
• Once your order is shipped, you may receive a confirmation email with tracking details (if applicable).

Shipping costs

• Shipping costs are calculated at checkout based on your location and order size.
  
• Any applicable taxes or duties are the responsibility of the customer unless stated otherwise.

Returns

We want you to be satisfied with your purchase. If something isn’t right, please review our return policy below.

Returns

• Items can be returned within 14 days of delivery, unless otherwise stated.
  
• Products must be unused, in original condition, and in original packaging.

Non-returnable items

• Gift cards
  
• Personalized or custom-made items
  
• Items marked as final sale

How to request a return

• Please contact our support team before sending any items back.
  
• Include your order number and a brief explanation of the reason for return.
  
• Return instructions will be provided after your request is approved.

Refunds

• We do not process refunds. Instead, the amount is credited to your balance and can be used toward any future purchase from our catalogue.
  

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery.
  
• Provide photos of the item and packaging.
  
• We will arrange a replacement or as quickly as possible.